the application of
and Training Centre
People whose job has them working in dangerous environments arguably are the most in need of thorough high-quality training. However, this is the hardest training to deliver without actually exposing the trainees to that danger and putting them at risk during their training.
Simulation as "Immersive Theatre"
Role-play is a common conventional training tool and is demonstrably more memorable and effective than classroom-based “Presentation” coaching, or traditional E-learning content, alone. Active participation in training leads to better outcomes. As such role-play is widely used; examples most of us recognise are first aid training, job interviews, phone conversations, and booking a hotel (classic learning a foreign language scenario!)
Alongside the safety of road users and keeping them moving on the road network, customer satisfaction is a key priority for Highways England and is measured through the National Road Users Satisfaction Survey (NRUSS). Overall satisfaction with the service provided by the organisation runs at around 90% but they are constantly looking for ways to improve.
Simulation for training and research
All new Highways England Traffic Officer recruits undergo thorough training, in all aspects of their new role, ranging from animal handling through to customer satisfaction. Since the Traffic Officers spend a large part of their working day patrolling the road network, Highways England is always looking for the most effective training solutions that best prepare officers for any situation.